CANCELLATION POLICY

DUE TO OUR LIMITED OPENINGS, WE REQUEST A 24-HOUR ADVANCE NOTICE IN THE EVENT OF CANCELING OR RESCHEDULING YOUR APPOINTMENT UNLESS YOU ARE SICK. THIS ALLOWS US ENOUGH TIME TO FILL THE OPENING AND SCHEDULE ANOTHER CLIENT WHO IS WAITING FOR A APPOINTMENT. IF YOU HAVE CANCELLED 3 TIMES THEN YOU'LL BE REQUIRED TO PAY 50% OF YOUR SERVICE IN ORDER TO HOLD YOUR SPOT.

NO CALL / NO SHOW PROTOCOL

NOT SHOWING UP TO AN APPOINTMENT WILL REQUIRE A 50% DEPOSIT OF THE NEXT SERVICE YOU BOOK. DUE TO AN INFLUX OF NO SHOWS WE WILL START HEAVILY ENFORCING THIS POLICY TO ENCOURAGE EVERYONE TO CALL AHEAD WHEN THEY KNOW THEY WILL BE UNABLE TO MAKE IT FOR THEIR SERVICE. NO DEPOSITS WILL BE CHARGED UNLESS THE NO-SHOW OCCURS. DAYSMART WILL SEND A REMINDER 2 DAYS PRIOR TO THE SCHEDULED APPOINTMENT TO ENSURE EVERYONE IS REMINDED.